Shipping Policies

Policy for Shipping

Your support for our local Australian business is deeply appreciated and we make every effort to deliver your plants along with fish and aquarium supplies safely while maintaining their utmost quality.

 Express delivery meets horticultural excellence. With decades of a proven flawless experience shipping live plants, shrimp, and fish nationwide—maintaining a flawless live arrival record and superb quality standards—your plants arrive in pristine condition, ready to elevate your tank from 'meh' to magnificent.

 Every plant and moss specimen undergoes meticulous inspection and thorough rinsing to eliminate any possible contaminants before shipment. Our specialized safe packaging methods, refined through years of expertise, ensure your plants remain healthy during transit. Orders ship exclusively Monday and Tuesday to guarantee optimal delivery timing, with most shipments arriving within 1-3 days nationwide.

Our shipping policy is as follows: 

Areas of Shipping 
All Australian destinations except Tasmania benefit from our shipping services that ensure safety and speed. Presently our services cannot deliver plants to Tasmania.

Processing Time for Orders 
We process all orders and complete them within one to three business days. We send all orders from our warehouse on Mondays and Tuesdays to prevent shipping delays for our customers. Once we dispatch your order you will receive a tracking number to keep track of your package's delivery route.

Delivery Time & Shipping Method
Our trusted delivery service for your items is Australia Post. Customers receive most orders within 1–3 business days after dispatch although delivery times vary based on geographic location. Delivery times lengthen when shipments occur during holiday seasons and public holidays.

Returns & Refunds 
Items with special characteristics are not eligible for returns. However, your satisfaction is our first priority! You may receive a refund for damaged plants when photographic evidence of their damage is provided. Submit a refund request to us within 12 hours of delivery receipt.

Packing 
We ensure your goods receive the highest level of packing care to prevent transit damage. Our meticulous packing methods protect and preserve your plants during shipping so you can feel completely secure.

Our customer support team is available round-the-clock to help whenever you need assistance.

We feel extremely honored that you selected our company for your plant and aquatic product needs.